Q1: Are you a factory or a Trading company?
A: We are a professional oscillating knife cutting machine production factory. We produce high-end quality CNC cutting machines.
Q2: Can you customize the machine according to my needs?
A: Yes, we accept the customized machine. Our company has an experienced professional design team, and we can give you our professional suggestions according to your requirements and design a cost-effective machine for your needs.
Q3: What is the difference between this knife-cutting product and your laser cutting machine?
A: a. This knife cutting machine cuts with vibrating blades, no laser, no pollution, and creates a good working environment for workers.
b. Blade cutting can ensure the edge of the material cuts smoothly without burning.
Q4: What's the warranty policy?
A: Standard warranty is 36 months upon delivery.
Main parts are free of charge(except consumable parts) when problems happen because of a quality problem during this period.
Problems caused by wrong operation will also be solved.
Q5: Can I still get support after warranty?
A: Of course, we offer lifetime technology support; you can always count on our service.
Q6: This is the first time I've bought a machine from China. What can you do for me?
A: We supply DDU service for the new buyers. This service means we will deliver the machine directly to your factory.
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